We will gladly send you a new candle if it arrives broken or if it does not burn properly. Returns are not accepted based on scent preference. 

If your candle arrives broken, please take at least 3 pictures of the broken candle and must include at least 1 of the damaged box. Send pics to hippieshomemadecandles@gmail.com and we will send you a new candle and start a claim with USPS. 

We are not responsible for stolen packages. 

Always remove lid or paper covering before burning. Burn in an open space, away from drafts and anything that can catch fire. Burn for only 4 hours at a time. Trim wicks everytime before lighting candle to 1/4" and discard trimmings. Stop use when there is 1/2" of wax left at bottom of candle. Burning to the last drop can result in glass becoming too hot and cracking. 

Usage Instructions:

When you're ready to start diffusing the fragrance, unscrew the wooden cap to expose a small plastic stopper. Remove the stopper, replace the wooden cap, and hang your diffuser.

Tip your diffuser for 1-2 seconds to allow a bit of the fragrance oil to soak into the wood. Be sure to not oversaturate the wood — a little bit of fragrance goes a long way.

If you need to refresh the fragrance, simply tip the diffuser for another 1-2 seconds to allow a bit more of the oil to soak into the wood. If the wood becomes fully saturated, do not refresh the fragrance any more as the wood will not be able to absorb it, which may cause it to leak and damage the surface below it. We recommend refreshing the fragrance no more than one time per week.

Always be sure the wooden cap is screwed on securely, and that it is on straight.

It is recommended that you tie the diffuser up close to the mirror to prevent excessive swinging.

Whenever your diffuser is not in use, be sure to store it in an upright position.

Warning: If you tip the diffuser for too long, the fragrance has the potential to clog the wood and leak. Spilled oil can be corrosive — immediately clean any spills or leaks. The liquid may damage surfaces. No part of the diffuser should be ingested. Keep diffusers out of the reach of children and pets.